Technical Support

Practical help for scanning, organizing, OCR, exporting, and Scanora Pro.

Scan and import

Use Scanner for camera capture, then crop, filter, rotate, delete, or reorder pages without a subscription.
Use Photos or Files to choose imports through Apple’s system picker. Manual import is available to Free users.
For a camera issue, confirm camera permission in Settings, close other camera apps, and try again in good light.

OCR and page organization

On-device OCR, recognized-text viewing, copying, page organization, and local title search are available without a subscription. If a page image is missing, reopen the document and rescan or re-import that page.

Export and the Free footer

Free export is unlimited. Every Free PDF includes the small footer Scanned with Scanora on each page. It does not add a cover page or limit page count. Scanora Pro removes that automatic footer and unlocks advanced export options.

Editing and security

Text, pen, highlighter, shapes, signatures, stamps, user-authored watermarks, PDF utilities, password output, and irreversible redaction are Scanora Pro features. Existing documents remain viewable after expiration, and prior edits are not deleted. Free users can still watermarked-export owned documents.

Purchases and restoration

Open Settings to upgrade, restore purchases, or manage a subscription. Restore Purchases uses the same Apple ID used to subscribe. A pending purchase unlocks only after Apple provides a verified transaction. Refund requests are handled by Apple.

iCloud synchronization and recovery

Scanora library synchronization and signature/stamp synchronization are Pro features. If Pro expires, two-way sync stops while local and cloud records are retained. Settings offers Recovery only for previously synchronized documents; recovery is read-only, does not upload edits or propagate deletions, and permits watermarked export.

App Lock

Face ID, Touch ID, or the device passcode can protect the private vault. Existing private documents can still be opened, removed from the vault, deleted, and watermarked-exported after a downgrade. Moving a new document into the vault requires Pro.

What to include in a support request

Scanora version and iOS version.
Device model and the operation you were performing.
Exact error text and whether the issue repeats after relaunch.
For iCloud issues, whether iCloud Drive is enabled and whether the document is local or recovery-only.

Do not send confidential document pages or OCR text unless support specifically asks and you have removed sensitive information. Contact chen1009799736@foxmail.com.